Chow Sang Sang Reviews

To get your jewellery repaired by Chow Sang Sang, you can avail their After-Sales Services. They offer a range of services including repair, refinishing, and ring engraving. If your product is within the warranty period (within 1 year of purchase), these services are free of charge. For products after the warranty period (after 1 year of purchase), you can refer to their 'Service Charges'. Please note that depending on the design, compositions or damage condition, they will determine whether relevant care services can be provided to the product. For products repaired or intervened by non-authorized third party, they will no longer provide the Quality Guarantee and they reserve the right to offer any Product Care Services and Promotions. Products on special offers, or of a category not mentioned above are not eligible for trade-in or sell back. It's important to note that Chow Sang Sang offers a one-year warranty for jewellery (except metal (magnetic) clasp cord) purchased from them. If you have any more questions, you can contact their customer service team for assistance.

Chow Sang Sang is a jewellery store that offers a variety of products. The prices for their items, such as gold and platinum ornaments, ingots, and bars, are subject to fluctuations and are updated daily. For example, the sell price for gold ornaments per tael is HK$23,100, while the buy price is HK$18,410. The sell price for gold ingots per tael is HK$21,990, and the buy price is HK$18,410. The sell price for gold bars per tael is HK$20,680, and the buy price is HK$18,900. For 990 platinum ornaments, the sell price per tael is HK$10,430, and the buy price is HK$7,490. The same prices apply for 950 platinum ornaments. Please note that these prices are for reference only and may vary..

To buy from Chow Sang Sang online, you need to follow these steps:

1. Set up an account: A Star Shopper account is required to place an order. Upon successful registration, you will immediately enjoy the many attractive benefits offered.

2. Choose your item: Browse through the website and select the item you wish to purchase.

3. Place an order: You cannot order by phone for security reasons. If you experience any difficulties at the checkout screen, you can contact Customer Service and a representative will guide you through the process.

4. Modify or cancel an order: If you need to make any amendments to your order, or if you wish to cancel it, contact Customer Service immediately. You can cancel at any point before it’s dispatched from the warehouse.

5. Choose the right size: By clicking the ‘Size Guide’ button in the Product Page, you will find information on how to determine your size.

6. Out of stock items: If the product or size you want is unavailable or out of stock, click the ‘RESERVE IN STORE’ button on the Product Page and complete the form. A Customer Service Representative will contact you shortly after to help you find a piece that matches your requirements.

7. Order a gift online: Ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. The jewellery and gift card will be delivered securely in the signature, gift-ready packaging.

Please note that to ship a gift to a different country/region to where you are based, you must select that country/region before shopping. For example, if you are in Mainland China and buying for a friend in Hong Kong, China, you must select the Hong Kong, China website for shopping.

Chow Sang Sang is a popular jewellery store that offers a wide array of products. Their best sellers include Charms, Rings, Pendants & Necklaces, Earrings, Bangles & Bracelets, Minty Collection, and Diamond Symphony. They also offer Gold Ornaments, Gold Ingots, Gold Bars, 990 Platinum Ornaments, and 950 Platinum Ornaments.

In addition to their popular products, they have a Personalised Jewellery Service where customers can create a one-of-a-kind ring with their choice of material, design, and diamond. They also have a Chinese Wedding Collection for those seeking traditional designs.

Chow Sang Sang also provides After-Sales Services which include repair, refinishing, and ring engraving. They offer a one-year warranty for products (except accessories) purchased from them.

The website chowsangsang.com accepts the following payment methods for Hong Kong, China and international orders: Visa, MasterCard, American Express, China UnionPay, AlipayHK, Alipay, WeChat Pay HK, WeChat Pay, PPS, PayPal and livi PayLater. Please note that PayPal is not accepted for In-Store Collection orders. All payments will be charged in Hong Kong Dollars (HKD).

Here is the Return Policy and Shipping Policy for Chow Sang Sang:

Return Policy: - All in-store purchases are final sale and cannot be returned. - Any merchandise or accessories, with the exception of 'Excluded Items', may be exchanged once in its 'Original Purchase Condition' within 3 days of purchase upon presentation of the receipt. - 'Excluded Items' include Gold Bar, gold ingot, watches, refined gold ingot purchased from Mainland China store or Mainland China site, gold ornament purchased from Hong Kong, China site, engraved, altered or custom-made Merchandise, merchandise delivered using “Shop Express”, merchandise of a selected third party brand distributed by Chow Sang Sang, and merchandise stated as ‘non-returnable, non-exchangeable’ on its receipt. - 'Original Purchase Condition' means that the merchandise is still in its original packaging with all certificates, warranty cards, authenticity cards and tax invoice (if any) intact; unworn, unused, unaltered and in the condition originally sold; and not damaged in any way.

Shipping Policy: - Please allow 1 extra business day to process orders with engraving. Once your order is ready, you will receive a call from them one day before delivery to confirm the delivery time. - Parcels will require a signature and presentation of your valid photo ID on delivery. - Delivery time for Hong Kong Island and Kowloon Urban Areas is within 2 - 3 business days and it's free. For New Territories, Lantau Island, Ap Lei Chau, it's also within 2 - 3 business days and free. Outlying Islands (excluding Lantau Island and Ap Lei Chau) are currently not served. - Standard Delivery via FedEx costs HKD 450.0 and takes 5 - 7 business days. Priority Delivery via FedEx costs HKD 550.0 and takes 4 - 6 business days..

The address of Chow Sang Sang Holdings International Limited is 27/F, 9 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong, China. They also have a registered office at Clarendon House, 2 Church Street, Hamilton HM 11, Bermuda. Their principal place of business is at 4/F, Chow Sang Sang Building, 229 Nathan Road, Kowloon, Hong Kong. Please note that Chow Sang Sang has multiple locations, so the specific address may vary depending on the branch.

To track your order from Chow Sang Sang, you can visit their official website and use your order status tracking number. Once your order is ready, you will receive a call from them one day before delivery to confirm the delivery time. Parcels will require a signature and presentation of your valid photo ID on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date. Please note that this information might vary and it's always a good idea to check the latest on their official website or contact their customer service for the most accurate information.